August 1, 2017

Meet Laureen Lok – Electronics Technologist

Laureen Lok: Electronics Technologist / technologue en électronique

Laureen Lok is an electronics technologist in the Technical Operations – Air Traffic Management group. This is her NAV CANADA story.

I have been working at NAV CANADA for 12 years. I was attending the Northern Alberta Institute of Technology taking the Telecommunications Engineering Technology program when a team from NAV CANADA came to do a career presentation. I submitted my resume and was very excited when I was selected.


My team is responsible for ensuring that all communication equipment, RADAR displays, automated flight planning and tracking equipment are performing at their optimum performance level within Edmonton’s flight information region. . We provide electronic maintenance services for each of these systems to ensure a safe and reliable air navigation system.

No day on the job is ever the same, but some of my duties include monitoring the health of each system and performing preventative or corrective maintenance. Any equipment or system degradation is the number one priority and is attended to first.

Technology is always changing, so implementing, upgrading and modifying our systems is also a big part of our job. We maintain and certify the different systems that provide services and support to air traffic control.

In order to ensure our system is always functioning at its highest performance we are constantly evaluating, investigating, identifying any faults, and carrying out tests to improve system performance.


Due to the complex networks and systems we maintain, troubleshooting and determining faults can be extremely challenging. When critical systems are down we require immediate restoral so that air traffic controllers can continue to perform their tasks to ensure the safe movement of traffic within our flight information region. When we overcome these challenges it is extremely rewarding.

I love being a part of implementing new systems and technology that help make air navigation safe. I also have an amazing, fun, and extremely knowledgeable team I work with. There are days where it can get extremely hectic but what amazes me is how each member of my team pulls together to tackle any challenges that are presented to us.


This is a great article! I am currently in my final year of the EET program here at New Brunswick Community College in Moncton NB and have been very interested and hoping to get a position in Tech Ops in the Moncton FIR.
This strenghthens my ambitions hearing from a EET and seeing what a day to day at work is like!

It’s nice to know that NavCanada has people like Laureen working behind the “Screens” !


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